All orders are processed on business days within 24hrs. Orders placed after 3PM EST on Friday's, on weekends, or on holidays are processed the following business day. Please note this may take longer during sale periods or exclusive releases when it may take up to 48 hours for orders to be shipped. Shipping rates are determined by weight and destination at point of purchase. The origin of all orders are shipped from Atlanta via UPS.
How do I track my package online?
Upon shipment, you will receive a confirmation e-mail with your UPS or DHL tracking number. Once your order has shipped from our facility, please directly contact your courier with any inquiries about the status of your package. UPS online at ups.com or DHL online at DHl.com
Our website offers international shipping via DHL. Cost varies by country and package weight.
We are not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please contact your courier with any inquiries about the status of order.
Failed Deliveries & Returned Packages
In the case that UPS is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery or otherwise, we are not responsible for payment of return shipping costs levied by the courier. Similarly, we are not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
Changes to Shipping Address:
A shipping address cannot be changed after the order has been placed. If any immediate updates need to be made to your shipping address, please email email@example.com.
All sales are final on markdowns/sale items, international orders, phone and special orders, pre-orders, purchases made using promotional or discount codes, socks, swimwear, jewelry, eyewear, fragrances, CDs, books, stationery, magazines, toys, and specific brand and specialty items. We do not offer price adjustments. Shipping costs are non-refundable, and international customers are responsible for any duties/taxes that may apply.
For Full Price Purchases: Merchandise in salable condition with all original tags attached may be returned or exchanged within 7 days of receiving your shipment. Merchandise must be in its original packaging with all tags attached and accompanied by both the original sales receipt and a return authorization number.
To receive a return authorization number, email firstname.lastname@example.org and provide your name, order number, name of item(s) you wish to return, and reason for return. PLEASE EXPECT A RETURN AUTHORIZATION FORM VIA EMAIL WITHIN 24-48 BUSINESS HOURS. THE FORM IS TO BE COMPLETE BY THE CUSTOMER.
We are not responsible for return shipping costs. We reserve the right to deny a refund if the returned merchandise does not meet our return policy requirements.
If you have any questions about your order, please email email@example.com.
Returns Policy Requirements:
We reserve the right to refuse a return if the merchandise in question does not meet our standards. All merchandise must be in saleable condition when returned. Where provided, all original packaging to accompany the item—including belts, shoe boxes, eyewear cases, authenticity cards, and dust bags—must be included and returned in its original condition. Shoes that are returned with marked soles, without a box, or in a damaged box may not be accepted, and may be sent back to the customer. Customers are responsible for paying for shipping and purchasing tracking/delivery confirmation. In the event that a customer forgoes secured tracking, we are not responsible for the package if it is lost or otherwise not received.
PLEASE NOTE: We do not offer returns or exchanges for phone orders, special orders, pre-orders, or international orders.
Any merchandise returned without a return authorization number will incur a non-negotiable re-stocking fee at 30% of the cost of the merchandise ordered, excluding tax and shipping. To request a return authorization number, e-mail firstname.lastname@example.org and provide your name, order number, name of item(s) you wish to return, and reason for return.
All exchanges are final and cannot be returned or exchanged further.